- Information system would be overlapped or even intersectional with other fields such as management, business or social science.
- What the business wants, such as: changing business models
- What the IT wants: technology trends
- in the end: surviving the business-changing environment, doing things faster and more efficient
- Why is it difficult?
- complex, elusive, inherent problems
- Level 1: Macro
- National, general perspective
- generalizable
- Level 3: Firm
- which firm is to be evaluated?
- compared to another firm to focus on the impact/performance
- to have consequences
- Level 4: Application
- focused on the most of the literature in IS
- Level 5: Stakeholders
- which stakeholders are to be evaluated
- knowing different concerns of different stakeholders
- Context of IS evaluation can be breakdown into several contexts such as business and organizational context, like the increasing competitiveness pressure focus, profit, increasing desire and belief in formal evaluation procedures
- QA is a systematic process of assessing quality and performance, the productivity of the IS of the staff that involves managing and operating system, and it’s a high-level overview